HighAQTeam
PEAK LEARNING, INC. CUSTOMER AGREEMENT
February 28, 2017
We appreciate and thank You for using Our p such products and services include, but are not limited to, this website, programs, materials, data, videos, and modules also sometimes called AQ Profile(R), AQ(R) Enrollment, AQ(R) Team Briefing Kit, Real Deal(R), AQ SkillBuilders(TM), GRIT(TM), GRIT Gauge(TM), Student GRIT Gauge(TM),
CORE(C), LEAD(C), AQ(R) Health, AQ(R) Online Ascent, Monthly Ascent, AQ Profile for Screening Applicants(TM), MyQuest(TM) and Climbers Guidebook(C) (individually and collectively known as the “Services").
This site and the Services are developed by PEAK Learning, Inc., a California corporation ("PEAK," “We,” “Us” and “Our”) and occasionally offered through Our affiliates or Your employer or prospective employer. This PEAK Learning, Inc. Customer Agreement ("Agreement") sets forth the terms under which You, as a user ("You" and "Your") are authorized by PEAK to access this site and utilize Our Services.
Access to and use of this site and Services is by permission of PEAK only, and only for participants who accept this Agreement. PEAK may grant or withhold approval in its sole discretion.
1. NATURE OF AGREEMENT. This Agreement is a legal contract made between You and PEAK, on behalf of itself and its affiliates and partners. By accepting this Agreement, either by clicking a box indicating Your acceptance or use of Our Services, You may access and use the Services in accordance with this Agreement.? If You are entering into this Agreement on behalf of a company or other legal entity, You represent that You have the authority to bind such entity and its affiliates to these terms and conditions, in which case the terms "You" or "Your" shall refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these terms and conditions, You must not accept this Agreement and may not use the services.
2. YOUR ACCOUNT. To access the Services, You must create an account associated with a valid e-mail address or username. Unless explicitly permitted by the Service Terms, You may only create one account per email address. You are responsible for all activities that occur under Your account, regardless of whether the activities are undertaken by You, Your employees or a third party (including Your contractors or agents), except to the extent caused by Our breach of this Agreement. You agree to take all reasonable steps to safeguard Your e-mail address, username and password (if applicable) for this site and Our Services so as to ensure that no unauthorized person will have access to it, and that no persons authorized to have access will make any unauthorized use.
We and Our affiliates are not responsible for unauthorized access to Your account. You will contact us immediately if You believe an unauthorized third party may be using Your account or if Your account information is lost or stolen.
3. LIMITED, REVOCABLE LICENSE GRANT. As between You and Us, We or Our affiliates or licensors own and reserve all right, title, and interest in and to Our Services. We
hereby grant to You a limited, revocable, non-exclusive, non-assignable, non-sublicensable license, for Your sole use only, for the term of this Agreement, to access and use this site and Our Services, in whole or part, and any user's guides, specifications, and other related documentation available online (the "Documentation"), subject to the terms and conditions of this Agreement. The licenses granted herein are conditioned upon payment for Our Services by You, Your employer, Your prospective employer, or a PEAK affiliate You are associated with, in advance of Your access to Our Services, in whole or part. This payment condition does not include PEAK approved samples or research.
4. CHANGES TO SERVICES. We may add to, change, discontinue, or minimize any of Our Services (including the Services Offerings as a whole) or add to, improve, change or remove features or functionality of Our site and Services from time to time. We will notify You of any material change to or discontinuation of Our site and Services
5. OWNERSHIP OF THE SITE AND INTELLECTUAL PROPERTY. PEAK retains all rights to this site and Our Services and the Documentation not specifically granted in this Agreement. PEAK owns this site and Our Services and the Documentation and all trademark, copyright and other intellectual property rights therein, and this Agreement does not transfer to You any title to or any proprietary or intellectual property rights in or to this site and Our Services, in whole or part, any updates or derivative works thereto, or the Documentation, or any copyrights, patent rights, or trademarks embodied or used in connection therewith, except for the rights expressly granted in this Agreement. This site and Our Services and the Documentation are protected by United States laws and international treaty provisions. YOU MAY NOT USE, COPY, OR MODIFY THE SERVICES, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.
6. LICENSE RESTRICTIONS. To the maximum extent permitted by law, You or any other user shall not (a) modify, alter, tamper with, repair, or otherwise create derivative works of any software included in Our site or Services, (b) reverse engineer, disassemble, or decompile Our site and Services or apply any other process or procedure to derive the source code of any software included in Our site and S (c) rent, lease, loan, sell, sublicense, distribute, transmit, or otherwise transfer this site and Our Services acces or (d) make any copy of or otherwise reproduce this site and Our Services, in whole or part, (or any of the browser screens) comprising this site and Our Services user interface(s) except for those copies necessarily made by the personal computer and Internet browser that are running this site and Our Services, in whole or part. During and after the Term, You will not assert, nor will You authorize, assist, or encourage any third party to assert, against us or any of Our affiliates, customers, vendors, business partners, or licensors, any patent infringement or other intellectual property infringement claim regarding any Service Offerings You have used. You shall promptly report to PEAK any unauthorized use of this site and Our Services, in whole or part, of which You become aware and shall take such further steps as may reasonably be requested by PEAK to prevent unauthorized use thereof.
7. YOUR OBLIGATIONS. You or Your employer, or Agent shall be solely responsible for the following: (a) providing all hardware, software, and communications capabilities required for use of this site and Our Services, in whole or part, including, without limitation, personal computers with sufficient processing speed to access this site and Our Services, and (b) providing and maintaining, at all times during the term of this Agreement, the Internet access necessary for Your use of this site and Our Services, in whole or part.?
8. TERM AND TERMINATION. The license granted in this Agreement is effective until terminated as provided in this Agreement. The term of this Agreement and the license granted herein shall commence on the date You agree to this Agreement and access this site and Our Services, in whole or part. PEAK may terminate the license and this Agreement at any time on written notice to You that You, Your employer, Your prospective employer, or a PEAK affiliate You are associated with, or Your agent has failed to pay any amount due to PEAK under this or any related Agreement. This license shall also terminate automatically on Your, Your employer’s, Your prospective employer’s, or a PEAK affiliate You are associated with, or Your agent's refusal or failure to comply with any of the other terms of this Agreement. On termination of this Agreement, You agree to promptly destroy all printed copies and delete all electronic copies of any documentation that You have downloaded, printed, or created relating to this site and Our Services, in whole or part, and to ensure that no copies of any of the this site and Our Services, data, or other content remain archived or otherwise stored on Your computers. Notwithstanding termination, the provisions of Sections 5, 8, 9, 10, 11, and 15 of this Agreement shall survive and continue to apply.?
9. CONFIDENTIALITY. You agree that You shall not disclose to any third party this site and Our Services, in whole or part, or any portion thereof, any technical, product, or business information, or any information related to a user’s scores or data related to this site and Our Services (collectively, "Confidential Information") related to this site and Our Services, in whole or part, without the prior written consent of PEAK. You shall maintain the confidentiality of all Confidential Information and shall not use it for any purpose other than the performance of this Agreement. Notwithstanding the foregoing, Confidential Information does not include information that You can demonstrate was (a) publicly available at the time of disclosure, or later became publicly available through no act or omission by Y (b) in Your possession before disclosure by PEAK; or (c) disclosed to You by a third party not in violation of any obligations of confidentiality to PEAK or to any third party.
10. LIMITATION OF LIABILITY. You are not entitled to receive damages from PEAK for any cause relating to this Agreement, to Your use of this site and Our Services, in whole or part, to any services provided by PEAK under this Agreement, or to any services provided by any third party in connection with Your use of this site and Our Services, in whole or part. In addition, in no event shall You be entitled to obtain any injunctive relief or otherwise enjoin, restrain, or otherwise interfere with PEAK or with the distribution, operation, development, or performance of this site and Our Services, in whole or part, or any related products.?IN NO EVENT SHALL PEAK BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THE SERVICES, IN WHOLE OR PART. IN NO EVENT SHALL PEAK BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF DATA, LOST PROFITS, OR LOST BUSINESS OPPORTUNITIES, REGARDLESS OF THE LEGAL THEORY UNDER WHICH SUCH DAMAGES ARE SOUGHT, AND EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO EMOTIONAL DISTRESS AND/OR ANY OTHER DAMAGES ALLEGED OR ACTUALLY RESULTING FROM YOUR USE OF THE SERVICE OR DATA WE MAY COLLECT IN PROVIDING THE SERVICES. AS SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.?
11. LIMITED WARRANTY AND DISCLAIMER. THIS WEBSITE AND SERVICES, AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS WEBSITE OR RELATED IN ANY WAY TO PEAK’S SERVICES, INCLUDING, WITHOUT LIMITATION, QUESTIONNAIRES, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAK EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES ALLEGED TO HAVE ARISEN FROM CUSTOM, USAGE, OR THE COURSE OF DEALING BETWEEN THE PARTIES. PEAK DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICES, IN WHOLE OR PART, WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SERVICES, IN WHOLE OR PART, WILL BE UNINTERRUPTED OR ERROR-FREE. IN ADDITION, PEAK DOES NOT WARRANT OR GUARANTEE THAT YOU WILL BE ABLE TO ACCESS THE SERVICES, IN WHOLE OR PART, AT ALL TIMES. YOU UNDERSTAND AND ACKNOWLEDGE THAT INTERNET CONGESTION AND OUTAGES, AS WELL AS MAINTENANCE, DOWNTIME, AND OTHER INTERRUPTIONS, MAY INTERFERE AT TIMES WITH YOUR ABILITY TO ACCESS THE SERVICES, IN WHOLE OR PART.?
12. PRIVACY. PEAK’s Privacy Policy explains how We treat Your personal data and protect Your privacy when You use Our Services. By using Our Services, You agree that We can use such data in accordance with Our privacy policies.
13. COPYRIGHT INFRINGEMENT. If You believe that Your work has been copied in a way that constitutes copyright infringement, please submit a report in writing, and please provide Us with all of the following information:
A physical signature of the person authorized to act on behalf of the owner of th
A description of the copyrighted work that You claim has
A description of where the material that You claim is infringing is
Your address, telephone number, and e-
A statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, and
A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.
Our Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:
Copyright Agent
PEAK Learning, Inc.
3940 Broad Street, Suite 7-385
San Luis Obispo, California, 93401
Please note that this procedure is exclusively for notifying Us that Your copyrighted material has been infringed.
14. MODIFICATION. We may modify this Agreement (including any Policies) at any time by posting a revised version on Our site or in the Services or by otherwise notifying You. The modified terms will become effective upon posting or, if We notify You by email, as stated in the email message. By continuing to use Our Services after the effective date of any modifications to this Agreement, You agree to be bound by the modified terms. It is Your responsibility to check this site and Our Services regularly for modifications to this Agreement. We last modified this Agreement on the date listed at the beginning of this Agreement.
15. GOVERNING LAW. This Agreement shall, in all respects, be governed by and be construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions, with venue taking place in the city of San Luis Obispo, San Luis Obispo County.
16. FORCE MAJEURE. If the performance of PEAK under this Agreement is prevented, hindered, or otherwise made impractical by reason of flood, strike, war, acts of government, or any other casualty or cause beyond the control of PEAK, then PEAK shall be excused from its performance to the extent and so long as it is prevented, hindered, or delayed by such event(s).
17. SEVERABILITY. If any one or more of the provisions contained in this Agreement shall, for any reason, be held to be invalid, illegal, or unenforceable in any respect, then to the maximum extent permitted by law, such invalidity, illegality, or unenforceability shall not affect any other provision of this Agreement.
18. NO ASSIGNMENT. You may not assign this Agreement or any of the rights granted by PEAK hereunder, in whole or in part, without the prior written consent of PEAK, and any attempt to do so shall be void. Such consent may be withheld for any reason. This Agreement is binding on and shall inure to the benefit of the parties and their respective successors and permitted assigns.?
19. EXPORT CONTROL. You agree to obey and comply with any and all applicable United States laws, rules, and regulations governing the export of this site and Our Services, including the Export Administration Regulations, the International Traffic in Arms Regulations, and country-specific economic sanctions programs implemented by the Office of Foreign Assets Control.?
20. ACKNOWLEDGEMENT AND EXCLUSIVITY. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND PEAK, AND THAT IT SUPERSEDES ANY PROPOSAL, PRIOR AGREEMENT, OR UNDERSTANDING, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATION BETWEEN YOU AND PEAK RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
Privacy Policy
Your privacy is of utmost importance to PEAK Learning, Inc. (“PEAK,” “We,” and “Us”). We have developed this Privacy Policy as part of our commitment to protecting your privacy. We want to ensure that you clearly understand our service, the information we collect, how that information may be used, with whom such information may be shared, and your choices about such uses and disclosures.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using Our website or Services in any manner, you agree to be bound by this Privacy Policy and PEAK’s Customer Agreement (this “Agreement”), irrespective of who you are (e.g., a registered user, an account holder, a casual browser, an affiliate, an employer or organization, etc.) and your reasons for accessing or using the site and Services (as defined below).
If you have any questions about this Privacy Policy or our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.
1. ABOUT OUR SERVICES. We provide and utilize proprietary p such products and services include, but are not limited to, this website, software programs, materials, data, videos, and modules also sometimes called AQ Profile(R), AQ(R) Enrollment, AQ(R) Team Briefing Kit, Real Deal(R), AQ SkillSites(R), AQ SkillBuilders(R), GRIT(TM), GRIT Gauge(TM), CORE(C), LEAD(C), AQ(R) Health, AQ(R) Online Ascent, AQ Profile for Screening Applicants(TM), and Climbers Guidebook(C) (individually and collectively (the “Services”). How you, your employer, your prospective employer, organizations use it will vary. Some individual, organizations, or companies will use our Service’s proprietary method of understanding, assessing, and strengthening the way people perform under demanding circumstances as one among several factors when deciding whether to train, promote, hire, or fire a particular individual. Other affiliates, organizations, or companies will use our Service as a component in a comprehensive learning or training program.?
2. INFORMATION WE COLLECT ABOUT YOU. In order to be able to provide you with our Service, PEAK may ask you demographic and personal data including but not limited to the following: name, e-mail address, username, gender, age or age-range, country, state or territory of residence, employment position and other relevant information, education level, ethnicity, athletic or fitness activities, net worth, or investment risk level. Moreover, to utilize Our Services, we will ask you to respond to questions, surveys, or otherwise interact with the Services in a manner that produces information about you.
We use various technologies to collect and store information when you use Our Service, and this may include sending one or more cookies or anonymous identifiers to your internet browser or device.
PEAK utilizes a secure third-party service to process your payment. As such, PEAK does not store any credit card data it transmits or receives via encrypted communication with . Further, PEAK does not store credit card details within your user profile or account.
is a PCI DSS compliant service provider.
3. HOW WE USE THE INFORMATION. We use your personal information for the following purposes:
(a) Our Direct Uses:
It is required in order to create an account and to complete the registration process.
It is used by the Services to assess, produce, and grow your ability to perform under demanding circumstances.
It is used to alert you to upgrades, special offers, and additional information and services from us.
It is used generally for research purposes as a way of making content more relevant to you and our other users.
(b) Affiliated Businesses We Do Not Control:
We work closely with affiliated businesses and/or your organization, employer, and/or your prospective employer. For instance, your employer or prospective employer may use Our Services to operate stores, provide services, or sell product lines jointly with these businesses. You can often tell when a third party is involved in your transactions because you will have reached our site through the third party website.
4. ACCESS TO THE INFORMATION. We store the personal information you provide to us and in anonymous information we collect on our computer server. We use a variety of security technologies to protect your personal information from unauthorized use, access or disclosure. Except as provided in this Privacy Policy, we do not provide any of your information to third parties. We will never sell your information to any third party.
PLEASE NOTE: IF YOU HAVE GRANTED AUTHORITY FOR YOUR ORGANIZATION, COMPANY, EMPLOYER, OR PROSPECTIVE EMPLOYER AN EXPRESS OR IMPLIED RIGHT TO ACCESS YOUR ACCOUNT, PEAK AND ITS AFFILIATES DO NOT CONTROL OR GOVERN WHO HAS ACCESS TO YOUR ACCOUNT AT THOSE LOCATIONS. SHOULD YOU DESIRE TO KNOW THIS INFORMATION, PLEASE CONTACT YOUR ORGANIZATION, COMPANY, EMPLOYER, OR PROSPECTIVE EMPLOYER DIRECTLY TO DETERMINE WHO MAY HAVE ACCESS TO INFORMATION YOU PROVIDE OR THAT WHICH WE MAY COLLECT ABOUT YOU.
5. YOUR CHOICES ABOUT THE USE OF SUCH INFORMATION. After you register, you are the only one who knows the password to your account. You can review and edit your personal information at any time. At any time, you have the right and option to remove your personally identifiable information from Our Services by e-mailing us at the address listed below.
Unless you terminate your account, you agree that We, our affiliates, and your organization, company, employer, or prospective employer may have the right to retain and use all data you provided including account information and information you enter as you use the Services. If you leave your place of employment, you will no longer have the ability or the right to access the Website. Therefore, if you do not want your data being used by Us, our affiliates, and your organization, company, employer, or prospective employer it is your responsibility to make sure you terminate your account and remove yourself from Our computer database.
6. OUR RIGHT TO MODIFY OR CHANGE THIS PRIVACY POLICY. PEAK reserves the right to change the terms and conditions contained in this Privacy Policy at any time without notice to you. Such changes are effective once they appear on the Website. You are responsible for regularly reviewing this Privacy Policy in order to note any changes. Your continued accessing or using this Website and the Service after such changes have been made will constitute acceptance by you of such changes.
7. OUR CONTACT INFORMATION. If you have any questions about this Privacy Policy, please feel free to contact us by emailing us at .
Purchase/Refund Policy
At PEAK, everything we create is scientifically tested, & validated. We know, from the one million people, like you, worldwide who have purchased our AQ and GRIT tools, that if you really apply yourself and make good use of your purchase, it can have a positive, meaningful, and enduring impact on you and your life.
However, due to the nature of the products and services offered by PEAK, we do not offer refunds, returns, or exchanges. Simply, this means that all sales are final with no exceptions. If there is a technical issue with your product or service, please contact us at
within 30 days of your purchase.
The videos on the website are not playing, what do I do?
You may experience poor video quality—slow loading, choppy playback or buffering—due to a number of factors. These could be issues with your Internet Service Provider (ISP), number of connected users/devices, your hardware/software, or your internet connection.
Clear past . Then completely exit out of your internet browser and reopen.
Login and try again once you have cleared your cache by pressing Control + F5—three to five times—on the page where you are having difficulty.
If you have access to another internet browser (ex. Internet Explorer, Chrome, Firefox) try that.
Make sure your .
is enabled.
Try turning your device off and on.
Check or change your network connection. Your network performance can vary by provider and location. If you're unable to play videos on your mobile network (3G/4G), try connecting to a Wi-Fi network.
If you are still experiencing issues, clear app cache.
Open Chrome and tap the Menu Box located at the top right of the screen.
Tap Settings – Privacy (Advanced) – Clear browsing data.
Return to the video and try playing it again.
Other – may differ depending on the model of your Android device and your browser. However, you should be able to clear the cache and data by following these steps:
Go to Settings (cog icon) and select Apps or Application Manager.
Swipe to the All tab.
Find and tap your browser.
Tap Clear Data and then Clear Cache.
Return to the video and try playing it again.
Try turning your device off and on.
Check or change your network connection. Your network performance can vary by provider and location. If you're unable to play videos on your mobile network (3G/4G), try connecting to a Wi-Fi network.
Clear app cache
From your Home screen navigate to Settings > Safari.
Scroll down to Clear History and Website Data and tap.
Return to the video and try playing it again.
Open Chrome and tap the Menu Box located at the top right of the screen.
Tap Settings – Privacy – Clear Cache.
Return to the video and try playing it again.
I plan to change or stop using my current email address. Will I still be able to log in?
Please contact us at
with your current AND your new email address so we may update the database.
What if I have a question that is not answered here?
Contact us at
and we will be happy to assist you!
What are the recommended browsers for running the PEAK online tools?
Chrome-Version 26 and above.
Firefox-Version 20 and above.
Internet Explorer-Version 8 and above.
Safari-Version 6 and above.
Certain products on my home page are “turned off” and I can’t access them. Why?
Your online journey has been customized by your company or facilitator and they have asked for you to complete the AQ and/or GRIT products in a certain order to maximize your experience in conjunction with a live session or online learning program.
How do I get back to my home page where all of the products are listed?
Click the house icon—located in the top right hand corner—anytime throughout your entire online journey. Note— the AQ Profile(R) and GRIT Gauge(TM) internal pages do not display this icon. Please complete the assessment, then access your home page.
My company asked me to take the AQ Profile(R) or GRIT Gauge(TM), can my boss see my scores?
No, your boss and co-workers do not have access to your AQ Profile(R) or GRIT Gauge(TM) results. They may have access to a composite report for the group stating minimum, maximum, mean and median once three AQ Profiles(R) or GRIT Gauge(TM) assessments have been completed by your colleagues. Your personal results are private, unless you were alerted in advance and agreed to share your results.
How long does it take to complete the AQ Profile(R) and GRIT Gauge(TM)?
8-10 minutes for the AQ Profile(R) and 5-7 minutes for the GRIT Gauge(TM).
What is the difference between grit 1.0 and GRIT 2.0?
"grit 1.0" is basic grit. It only considers the quantity or degree of grit. It is measured on a scale of less or more.
"GRIT 2.0" is complete grit. It is the upgrade that includes both quantity and quality of GRIT. It puts you on a path to stronger, smarter, better GRIT. GRIT 2.0 also describes, assesses, and grows GRIT across four dimensions, G—Growth, R—Resilience, I—Instinct, and T—Tenacity, as well as the bonus factor, Robustness. GRIT 2.0 is a more substantial, holistic approach to and predictor of success.
My GRIT scores are lower than I expected, what can I do to raise them?
It's important to remember that the bell curve on GRIT is inflated. It is based on a global population mostly comprised of reasonably accomplished individuals. It does not represent a true cross section of humanity. If it did, the ranges would be lower, and your score would seem comparatively higher.
But anyone can improve their GRIT. Start by applying the tips and insights in your report. Additional insights and tools are provided in the book, GRIT: The New Science of What it Takes to Persevere, Flourish, Succeed and through a series of GRIT programs and tools.
Where can I learn more about GRIT?
GRIT: The New Science of What it Takes to Persevere, Flourish, Succeed provides the most complete and practical overview of GRIT. If you are interested in GRIT-related programs, keynotes, coaching, or research, send a quick note to
My AQ(R) is lower than I expected, what can I do to raise it?
Pay close attention to what triggers inside you when adversity strikes.
Pick one CORE dimension you want to improve first.
Ask the CORE question that best fits any circumstance you encounter.
I want another person to participate in the AQ Online world and complete the AQ Profile(R). How can they?
Please contact PEAK Learning at
for more information.
Where can I get more information about AQ(R) and books by Dr. Paul G. Stoltz?
Visit the .
In what order am I supposed to watch the videos in the AQ Online Ascent(TM)?
The program is designed as a three-stage ascent.
Base Camp – where a user starts
AQ Altitude – the next step
Building your AQ – the final step
The program will guide you through the three steps, but at any time you can skip a section, review an old video, or re-do an exercise.
How do the AQ SkillBuilders(TM) work?
For 90 days following an AQ session, participants engage in a weekly virtual ascent, or mountain climb. Each “Camp” is rich with lessons, reflections, and tools. The climb culminates at the summit, where participants remeasure their AQs and receive immediate comparative feedback about their gains, CORE Profile and CORE Strengths, as well as remaining opportunities for growth.
How are the AQ SkillBuilders(TM) delivered to me?
Each week you will receive an email inviting you to continue with the next level or “Camp” on your AQ SkillBuilders Ascent. You can complete each Camp in 3 Steps, 3 Minutes. At each Camp, you will Learn, Do, and Apply an AQ tool or principle. You will commit to next steps to build your AQ mastery.
Why is it important to engage in and complete the SkillBuilders?
Those who engage the most will experience the biggest measurable gains in AQ. Even the best learning can die without reinforcement. Engaging fully in the AQ SkillBuilders deepens and enhances your AQ mastery. It also helps participants remember and apply AQ tools years after the live session is over.
Why can I not skip or ignore Camps?
Like any ascent, each step matters. One cannot leap past any AQ tool or lesson, since each one builds on the last, culminating in measurable and enduring AQ gains.
How long does it take to complete each camp?
Each camp can be completed in 3 Steps, 3 Minutes. You may choose to invest more time in specific lessons. We encourage you to take advantage of the Climber’s Journal and AQ Review tab, which will affect your time at each camp.
Will anyone else, including my supervisor see my responses?
No. Your responses are confidential and for your eyes, only. Your supervisor and the designated “Lead Climber” can only see your progress on the climb, not your answers. They may also access your group’s composite statistics on AQ improvements.
How will I know whether my AQ has improved?
Once you reach the final camp, near the summit, you will have the opportunity to reassess your AQ. You will receive immediate comparative feedback, showing exactly how you have improved on your AQ and CORE, as well as how you can continue to grow and improve. The AQ Ascent never ends.
What if I cannot remember an answer that is asked during a camp?
Try your best, and visit the AQ Review tab for helpful hints.
What is the Climber’s Journal?
This journal is for your eyes only. It is used to track your journey, insights, answers and experiences throughout the AQ SkillBuilders. Use your AQ Climber’s Journal to review your thoughts throughout your AQ Ascent, and to add your personal reflections along the way.
Can I view my Climber’s Journal any time, or must I complete all the camps first?
You can review your Climber’s Journal at any time. But, content for a specific camp will only be made available after the completion of that camp.
Can I change the entries in my Climber’s Journal?
Your answers are automatically saved to your Climber’s Journal. If you want to add to your journal you can do so by writing in the Reflections section and that will automatically be saved to your journal.
How do I get a copy of my Climber’s Journal?
Click Print at the top of the page.
What is a Lead Climber?
Many organizations designate certain people as “Lead Climbers” to help track and encourage the progress of the group along the climb. Their job is to assist and encourage you to complete your AQ ascent. Lead Climbers can track where you are on the AQ climb, but they cannot access your responses or scores. Those remain confidential. Some groups will not have a Lead Climber.
Who is my Lead Climber?
Click on the Lead Climber button at the bottom of each camp to see the name of your lead climber, if available. You can click their name to send them an email.
What do people use the Real Deal(R) for?
People all over the world use The Real Deal(R) to:
Clarify what matters most to them.
Strengthen their engagement and energy.
Improve their relationships.
Better align values and motivators among team members.
Define a path for making work and life more rewarding.
Reduce destructive conflicts and misunderstandings.
Create meaningful performance dialogues.
Hire the right people—those who offer the best fit.
What is the Deal Breaker(TM)?
The Deal Breaker(TM) is the one factor within a certain context that would upset you the most if it were violated or erased.
How do I share my cards with co-workers and those people important to me?
After completing the card sort for a certain context you will be able to download a PDF of your cards and responses. On this page you can also click “SEND PDF” to send a copy of the PDF to a specific email address.
OR, you can simple copy and paste your Real Deal Cards (including your Deal Breaker(TM)) into your email signature, or share them on LinkedIn, Facebook, Twitter, or any social media site.
What do the four Real Deal(R) categories mean
These represent the four broad categories of values which research reveals to be of particular importance to people from all generations worldwide.
A—Achievement, or Power
These cards represent those factors you can strive to achieve, earn, or accomplish.
E—Extrinsic, or External
These cards represent factors external to you, those factors others can give or provide to you.
I—Intrinsic, or Internal
These cards represent those things that you experience internally, or within yourself.
R—Relational
These cards represent those vital factors that take place between and with other people.